Device Repair Preparation Guide
At Pivital, we aim to make your experience at our repair centre as smooth and stress-free as possible. To help us do this, we kindly ask that you prepare your device before bringing it in for repair. By following the simple steps outlined below, you can ensure your device is ready for our workshop, allowing our technicians to work efficiently and safely on your device.
1
Back-up your Device
Backing up your device before bringing it in for repairs is important to protect your personal data. Although repairs are carried out with care, there is always a risk of data loss during the repair process. Creating a backup ensures you're covered!
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If you are unsure how to back-up your devices, please refer to the offical Apple and Mircrosoft Support wesbites for a detailed step by step instruction.
2
Turn off Find My Phone
Find My iPhone must be turned off before repairs because it activates Apple’s security locks, which can prevent technicians from testing, repairing, or replacing certain components. Turning it off ensures the repair can be completed properly and avoids delays.
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3
Prepare any necessary PINs or passwords that may be required for the repair process
Preparing any necessary PINs or passwords helps our technicians fully test and repair your device. Some repairs require access to system settings or functions, and having this information ready ensures the repair can be completed efficiently without unnecessary delays.